From the beginning of 2020, patients can request personalized counseling when calling on the family physician advisory line. At the permission of the caller the physician on the advisory line can look up the caller's health records to give more precise advice.
Külli Friedemann (Head of the EHIF Primary Healthcare Department) explains that starting from this year, with the consent of the caller, the physician on the advisory line can see the caller’s health records, such as illnesses, prescribed medications, and analyses performed. "The consulting physician can also enter the counseling information into digital health records, so that the family physician can be updated with their patient's health condition," said Friedemann.
According to Klarika Kallikorm-Rannamets (the coordinator of the family physician advisory line), approximately 100 people used personalized counseling service in the first week of January. “Technically the service has run smoothly and has been well received by people. At the moment, personalized consultation is sought mainly for seasonal viral diseases - diarrhea, nausea, vomiting and the like,” she added.
There are more updates to the advisory line service. When previously health counseling was available only in Estonian and Russian, then starting from this year people can receive counselling also in English daily from 3 to 5 pm.
Recently there have been frequent discussions in the media about the lack of pediatricians, family physicians and clinical psychologists in different Estonian towns.
The EHIF customer service opening hours and information line service hours are changing as of September 16:
- Lastekodu 48, 10144, Tallinn, 10144
- Tartu, Põllu 1a, 50303
- Jõhvi, Nooruse 5, 41597
The 4th International PPRI Conference titled “Medicines access challenge – The value of pricing and reimbursement policies” will be organised by the WHO Collaborating Centre for Pharmaceutical Pricing and Reimbursement Policies on 23rd and 24th October 2019 in Vienna.