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Press release: Partners pleased with the Health Insurance Fund

As it appears from the annual satisfaction survey conducted in cooperation with the Health Insurance Fund and AS Emor, the majority of contractual partners consider their cooperation with the Health Insurance Fund good. Approximately 700 health care services providers and pharmacies all over Estonia participated in the survey. One third of them gave the best assessment to the cooperation.

In organising national health insurance, the Health Insurance Fund cooperated daily with more than 1,500 institutions, which provide health care services to people all over Estonia, including general practitioners, hospitals, nursing care facilities and dental service providers, and also pharmacies.   The majority of contractual partners (98%) find cooperation with the Health Insurance Fund good, whereas over one third of them give top marks to the cooperation. More than half of the respondents find that cooperation with the Health Insurance Fund has improved significantly during the past year. Our partners value the operative nature of our activities, our efficiency and an increase in competence. The fields where satisfaction has increased the most include the clarity and comprehensibility of the information forwarded by the Health Insurance Fund and feedback to medical care institutions. The partners are also satisfied with the speed that the Health Insurance Fund responds to questions and performs payments.   Satisfaction surveys of contractual partners have been conducted since 2002. A total of 670 partners participated in this year's survey. The satisfaction survey was organised by the research company AS Emor.   The Estonian Health Insurance Fund is a public organisation that organises health insurance at the national level. The aim of the Health Insurance Fund is to ensure that necessary treatment costs for insured people are covered. Additionally, the purchase of medicines and medical devices is compensated and compensations are paid for temporary inability for work, dental care and other similar compensations.   There are currently over 1.2 million insured people in Estonia. In organising national health insurance, the Health Insurance Fund cooperates daily with more than 1,500 contractual partners, including general practitioners, hospitals, dentists and pharmacies. Reference to the survey report in Estonian: http://www.haigekassa.ee/haigekassa/uuringud.